In the communication process, what percentage of the message is received through non-verbal communication?

In the communication process, research indicates that a significant portion of the message is conveyed through non-verbal communication. While various studies and interpretations of this phenomenon exist, it is commonly accepted that roughly 60% of communication impacts the understanding and interpretation of the message in interpersonal interactions.

Non-verbal communication encompasses body language, facial expressions, gestures, and even posture, which all play critical roles in complementing or contradicting verbal messages. This high percentage underscores the importance of being aware of non-verbal cues during conversations, as they can dramatically influence how a message is perceived. Given this understanding, the choice indicating 60% accurately reflects studies that support the dominance of non-verbal elements in effective communication, highlighting their integral role in conveying meaning beyond spoken words.